Business Coaching
& Consulting Services
Business Coaching
& Consulting Services
Strategic Coaching for Skilled Trades Companies
Personalized guidance to navigate challenges, accelerate growth, and build a service culture that stands out.
Is Coaching Right for Your Business?
You're Scaling Fast
Revenue is growing, but systems and culture haven't kept pace. You need support to build sustainable infrastructure.
You've Hit a Plateau
Can't break through the ceiling. You need an outside perspective to identify blind spots and unlock the next level.
You're in Transition
Succession, expansion, or major change requires expert guidance to navigate successfully.
Real-World Experience Meets Proven Methodology
Frank Favaro has worked alongside some of the top minds in customer experience — learning what drives loyalty, great leadership, and long-term growth across industries.
He's taken that knowledge and applied it to the skilled trades, leveraging his background as a top-performing account executive in mechanical services to create a true competitive advantage for contractors, suppliers, and manufacturers.
Frank understands the challenges of the trades because he's lived them.
Every ServeCentric strategy is grounded in what actually works — on job sites, in offices, and with field teams. No theory - just practical systems, clear standards, and accountability that drive measurable results.
What We Work On Together
Service Culture
Build a service-first mindset from leadership to frontline teams.
Leadership Development
Strengthen communication, motivation, and accountability skills.
Customer Experience
Design systems that consistently exceed expectations.
Employee Retention
Create environments where top talent wants to stay.
Operational Excellence
Eliminate inefficiencies and improve consistency.
Growth Strategy
Sustainable expansion with a focus on culture.
Client Results
"Working with Frank helped us reduce turnover by 40% and increase our Net Promoter Score from 42 to 78. More importantly, we built a culture our team is proud to be part of."— President, Regional HVAC Contractor
"Frank helped us see blind spots in our customer experience that were costing us referrals. Within six months, our referral rate doubled."— Owner, Mechanical Services Company
How Coaching Works
The Process
- Complimentary discovery session
- Comprehensive assessment and goal setting
- Customized strategic roadmap
- Engagement defined coaching sessions
- Accessibility between sessions
What You Get
- Direct access to Frank Favaro
- Implementation support and accountability
- Practical tools and frameworks
- Progress tracking and KPI measurement
- Confidential partnership
- Ongoing consulting support services
Schedule a Discovery Call
Start a Conversation
ServeCentric works with industry leaders to improve the lives and businesses of those who serve in the skilled trades.
Complete the form below to start a conversation about where your organization is today and where you want it to go.
We'll follow up to learn more and determine if there's a fit.