Powerful, creating a uniform and consistent message to grow the company.

Eye opening! It can help you look at your company in a different light so you can make necessary changes that you didn't think about.

Frank presented tools/information pertaining to our customer experiences that many attendees already practice. However, the value of Frank's session was the manner in which he presented the material. He challenged our group to look at our customer experiences through the lens of the customer.

I would describe the experience as eye-opening. You learn to look at your actions and words through your customer's eyes. I believe this training will strengthen my relationships personally and professionally.

The coaching experience will have a positive impact on my everyday life at work and outside of work.

I am really excited about the entire experience. I am really starting to envision the impact our CX program will have immediate and for the rest of my company's history.

It was great! Frank always has a great uplifting presence and is very detailed when explaining the benefits of why we are doing what we are doing.

It was a very interactive session focused on putting your best foot forward with the customer.

I see this as having a bigger impact on changing the mentality of everyday interactions. We will not only strive to do what we need to give our customers the results they require, but we will go above that to make sure we are delivering a positive experience at EVERY interaction. It's exciting to think of how this can change our business.

Frank really put a different perspective on Customer Service. People don’t just compare you to other salons, they compare you to every business. He pointed out what kind of effort we need to put in on a daily basis.