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Success Highlights

Air Control Products, Inc.
Our focus on our customers is one of the many things that set us apart from our competition. Thanks Frank Favaro for your guidance and helping us on our way to be better stewards in our industry.
University of Akron
It was great! Frank always has a great uplifting presence and is very detailed when explaining the benefits of why we are doing what we are doing.
Westland HVAC
I loved how Frank was able to get everyone involved. It made our group work together as a team to figure out what our standards are going to be moving forward. We don't work together as a group very often.
Bell & Blaire
Learning to provide your customer with the experience they want to ensure you receive repeat business. An easy opportunity to learn that is so simple in theory it will blow you away.
Diversified Piping
I see this as having a bigger impact on changing the mentality of everyday interactions. It's exciting to think of how this can change our business.
The K Company
Very good, worth the investment of time. We all are too busy in life and need things like this to keep it all in check. Frank did a great job, kept it moving well, and knew the material well to be sure our perceptions were met.
Summit Construction
I would describe the experience as eye-opening. You learn to look at your actions and words through your customer's eyes. I believe this training will strengthen my relationships personally and professionally.

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