It was great! Frank always has a great uplifting presence and is very detailed when explaining the benefits of why we are doing what we are doing.

Learning to provide your customer with the experience they want to ensure you receive repeat business. An easy opportunity to learn that is so simple in theory it will blow you away.

I see this as having a bigger impact on changing the mentality of everyday interactions. It's exciting to think of how this can change our business.

Powerful, creating a uniform and consistent message to grow the company

Great experience. No matter the line of work, you are always selling yourself and the company you work for. Frank does a great job of explaining that and providing valuable tools to help you succeed.

Frank presented tools/information pertaining to our customer experiences that many attendees already practice. However, the value of Frank's session was the manner in which he presented the material. He challenged our group to look at our customer experiences through the lens of the customer.

Very good, worth the investment of time. We all are too busy in life and need things like this to keep it all in check. Frank did a great job, kept it moving well, and knew the material well to be sure our perceptions were met.